Terms & Conditions
Welcome to Markaz Digital. These Terms & Conditions govern your use of our website, services, quotations, invoices, software, digital products, and payment services available through markazdigital.net.
By accessing our website or purchasing our services, you agree to these Terms.
1. Services
Markaz Digital provides digital services including web development, Shopify development, mobile app development, software solutions, graphic design, digital marketing, automation, chatbot solutions, and related consulting services.
2. Quotations and Orders
All projects are based on a quotation, proposal, invoice, or written agreement shared with the client. Work begins after the client confirms the order and pays the required advance or full payment.
Project timelines, deliverables, and pricing may vary depending on the scope of work. Any additional work outside the agreed scope may require extra charges.
3. Payments
Payments may be collected through bank transfer, online payment gateway, card payment, wallet payment, or any other payment method offered by Markaz Digital.
All prices are listed in Pakistani Rupees unless stated otherwise. Clients are responsible for any bank charges, gateway fees, currency conversion fees, or taxes applicable to their payment.
4. Refund and Cancellation Policy
Because our services are digital and project-based, refunds are handled as follows:
If a project has not started, the client may request a refund within 7 days of payment.
Once planning, design, development, marketing, software setup, chatbot setup, or any service work has started, advance payments are non-refundable.
Completed work, delivered files, deployed websites, activated software, paid ads management, subscription services, third-party tools, hosting, domains, plugins, themes, APIs, and licenses are non-refundable.
If a client cancels an active project, Markaz Digital may deduct the cost of completed work and refund only the unused eligible amount, if any.
Subscription services can be cancelled before the next billing cycle. Already paid subscription fees are non-refundable.
Refund requests can be sent to info@markazdigital.net.
5. Service Delivery
Our services are delivered digitally through email, WhatsApp, online dashboards, cloud links, website deployment, app builds, or other agreed online delivery methods. No physical shipping is involved unless separately agreed in writing.
6. Client Responsibilities
The client agrees to provide accurate business information, content, images, product details, login access, API credentials, approvals, and feedback required to complete the work.
Delays caused by missing client information, late feedback, third-party approvals, domain/hosting issues, payment delays, or platform restrictions are not the responsibility of Markaz Digital.
7. Third-Party Services
Some projects may require third-party platforms such as hosting providers, domain registrars, Meta/Facebook, WhatsApp Cloud API, Google, Shopify, payment gateways, plugins, themes, APIs, SMS providers, or advertising platforms.
Markaz Digital is not responsible for downtime, rejection, suspension, pricing changes, policy changes, account bans, verification delays, or service limitations caused by third-party providers.
8. Intellectual Property
After full payment is received, the client owns the final approved deliverables specifically created for them, unless otherwise agreed.
Markaz Digital may retain ownership of reusable code, frameworks, templates, internal tools, libraries, workflows, and pre-existing assets used to deliver the service.
Markaz Digital may display completed work in its portfolio unless the client requests confidentiality in writing.
9. Revisions and Support
Revisions are included only as stated in the quotation or agreement. Additional revisions, feature changes, redesigns, or new requirements may be charged separately.
Free support, if included, applies only to bugs or issues related to the agreed deliverables. It does not include new features, third-party changes, content updates, training, hosting problems, or client-side changes unless agreed separately.
10. Prohibited Use
Clients may not use our services for illegal activities, fraud, spam, harmful software, misleading advertising, copyright infringement, abusive content, or any activity that violates applicable laws or third-party platform policies.
11. Limitation of Liability
Markaz Digital aims to provide reliable services, but we do not guarantee uninterrupted access, specific business results, sales, leads, ad performance, search ranking, or third-party platform approval.
To the maximum extent permitted by law, Markaz Digital will not be liable for indirect losses, loss of profits, data loss, business interruption, third-party failures, or damages beyond the amount paid by the client for the affected service.
12. Termination
Markaz Digital may suspend or terminate services if the client fails to pay, misuses the service, violates these Terms, provides false information, or engages in unlawful activity.
13. Changes to These Terms
Markaz Digital may update these Terms from time to time. Updated Terms will be posted on this website with a revised date.
14. Governing Law
These Terms are governed by the laws of Pakistan. Any dispute will be handled through mutual discussion first, and if unresolved, through the appropriate legal forum in Pakistan.
15. Contact Us
For questions, refund requests, or support, contact:
Markaz Digital
Website: https://markazdigital.net
Email: info@markazdigital.net
Phone: 0339 2221528